Frequently Asked Questions
Below are answers to some questions that we frequently get asked from our customers.
If you have any other questions, please do not hesitate to contact us.
Do you offer customer service?
Yes! Customer service is our expertise. We employ a full staff ready to great you the moment you walk in the door. We also employee a full graphics department that will work with you to create a design you love and a production team that will bring it to life!
What is your typical turn around time on custom services?
If you want a design custom made it generally takes 2 weeks. After one week we will send you a mock up of your design to okay. We can not start the production process until after you have said you like your design. Once you have accepted your design there will be another week for production.
What kind of garments do you offer?
We offer hundreds of garments. Not all of them are currently listed on the website, but we are working on that! If you don’t see a garment you like stop on in and we will help you find one, or contact us with an idea and we will see what we can do.
Will you print on my own garment?
Yes! If you bring it in we will determine the best course of action for your garment whether that is a screen print or embroidery and help you pick out a design.
Do you only do clothing?
No. If you have something you want custom designed chances are we can probably do it. Feel free to call us at 330-882-4005 and ask if it can be done.
Do you have an art fee?
No! We do not charge an art fee for screen printing! If you want a custom embroidery design there is a one time $30 digitizing fee.
When will you ship my order?
We strive to complete orders as fast as possible, but because all orders are made to order it generally takes one to two weeks. Embroidery items will take two weeks to be processed.
When will you ship my order?
We strive to complete orders as fast as possible, but because all orders are made to order it generally takes one to two weeks. Embroidery items will take two weeks to be processed.
I received the wrong item in my order. How can I get my item?
First we would like to apologize for the mix up, but unfortunately mistakes do happen. If you do happen to get the wrong item contact us and after letting us know we will have you ship it back to us. Then we will correct your order and reimburse you for the shipping costs.
What is your return policy?
Returns and exchanges on unwashed and unworn items are accepted within 30 days of purchase for any reason. However items that have been personalized at all with a name or number can not be returned.
Our Print Methods
Machine Washable
Screen Printing
Our on-site production makes your orders quick and efficient.
Look Professional
Embroidery
Our Embroidery is available on various products such as jackets, hats, bags, etc.
Stand Out
Custom Apparel
Whether it’s Screen Printing, Embroidery, Vinyl, or Sublimation, our Graphics Team can make it happen.
Why Choose Us
High Quality
We use only the highest quality materials
Quick Turnaround
Specialty items are completed within a week
Custom Designs
Take advantage of our in-house graphic design team
No Set-Up Fees
We do not charge for setting up or creating your artwork
Customer Service
We Provide exceptional service to all of our customers